Complaints Procedure
Waterfront is committed to giving our clients a high quality professional service.
In the event that there is any aspect of our service that you are not satisfied with, in the first instance you should raise this with the partner in charge of the work carried out. If you wish to make a formal complaint, to ensure that we fully understand your concerns and can investigate in a fair and timely manner, you should do so in writing by email or letter to the Complaints Partner identified in our engagement letter with you. A copy of our complaints policy is here.
In the event that we are unable to resolve your complaint you may choose to refer the matter to the Legal Ombudsman whose service is open to individuals, small businesses, charities, clubs, associations and trusts.
The Legal Ombudsman can be contacted by phone 0300 555 0333 or email enquiries@legalombudsman.org.uk More information relating to time limits on making a complaint and the role of the Legal Ombudsman can be found here.
Waterfront Solicitors LLP is regulated by The Solicitors Regulation Authority who handle complaints in relation to professional misconduct. Details of how to make a complaint can be found at https://www.sra.org.uk/consumers/problems/report-solicitor/.
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