Technology and Outsourcing

As businesses increasingly rely on technology to deliver services, improve performance, and scale efficiently, the contractual arrangements underpinning these systems become mission critical.

We help clients structure, negotiate, and implement technology and outsourcing agreements that maximise value, reduce legal and operational risks, and support innovation.

Our team advises on software licensing, cloud computing solutions such as SaaS, PaaS, and IaaS, systems integration, IT support agreements, and digital infrastructure projects. We ensure that contracts clearly address service levels, performance standards, data governance, security requirements, IP ownership, and liability allocation. We also guide clients through the full procurement cycle, from vendor selection and RFP processes to final negotiations.

In addition to technology focused work, we advise on major outsourcing arrangements across functions including finance and accounting, procurement, HR, legal operations, customer service, and facilities management. Outsourcing often raises complex issues, including TUPE, service continuity, performance management, and exit planning. We help clients navigate these challenges and develop agreements that support a smooth transition and long-term delivery stability.

Our experience includes advising public sector bodies, regulated entities, and multinational organisations on large scale digital transformation initiatives. We frequently collaborate with specialists in employment, regulatory compliance, IP, and data protection to deliver integrated advice that reflects the full risk landscape.

Our goal is to help clients leverage technology and outsourcing solutions to enhance productivity, reduce cost, and achieve strategic advantage. We take a pragmatic and commercially grounded approach, ensuring that agreements are tailored to operational needs, internal capabilities, and long-term objectives. Whether clients are implementing new systems or renegotiating existing arrangements, we support them to secure outcomes that are both legally robust and commercially effective.

Why choose Waterfront Law’s technology and outsourcing team?

• Client-centric approach: We tailor our advice to your business’ unique needs and priorities.
• Sector expertise: Our lawyers bring deep industry knowledge, particularly in technology, e-commerce, and regulated sectors.
• Proven track record: We have successfully represented clients in negotiations with major corporations, public sector bodies, and across international jurisdictions.
• Comprehensive support: From contract drafting to dispute resolution, data protection to corporate transactions, we offer end-to-end legal solutions.

For a confidential, no-obligation conversation about your legal needs, please contact our team, led by Andrew Gordon, via the form below.